IT Systems Engineer

  • Technology
  • Tāmaki Makaurau
  • Permanent full time

This is an excellent opportunity to be part of a remarkable and professional team, for a generalist engineer with a minimum of 5 years of practical experience, who enjoys multi-client work and has worked with complex environments.

Native Digital is a Full Service Technology Solutions Provider based in Manukau CIty, Auckland, serving customers all across Aotearoa & the Pacific Islands.

About the role:

We are looking for a talented IT Systems Engineer to join our highly skilled engineering team in our Manukau City office. The work is exciting and rewarding, and the team environment is exceptional. You will need to have extremely sound technical skills and enjoy working with a variety of clients.

Key Responsibilities:

  • Taking ownership of IT projects assigned to you
  • Maintain clients’ IT environments as part of their support agreements
  • Provide technical support for calls and tickets
  • Monitor and respond to alerts via our ticketing system, RMM & backup monitoring systems
  • Work closely with the Technical Team Lead for escalations
  • Develop our knowledgebase and ensure client documentation & SOP's are up-to-date
  • Manage problems both proactively and reactively in order to constantly improve our customers’ IT environments

Requirements:

  • A minimum of 5 years practical experience configuring and supporting Microsoft Windows Server and desktop operating systems
  • Experience installing and configuring Server 2012 – 2022
  • Experience deploying and supporting a range of desktop, server, and networking hardware
  • In-depth knowledge of a broad range of desktop and server applications and services
  • Experience working with complex networks
  • Experience working with virtualization technology
  • NZ Drivers License

What are we looking for from you:

You will demonstrate a high level of skill in:

  • Clear and concise communication
  • Taking initiative and ownership
  • Making sound problem-solving decisions
  • Actively working in and supporting a strong team environment
  • Good documentation skills
  • Eagerness to learn; both internally from colleagues and by taking part in training & certifications with our vendors

Advantages:

  • Previous experience working in multi-site / multi-client environment
  • Experience with RMM systems
  • Experience with IT documentation
  • Experience working with HP servers, desktops & notebooks
  • Experience with ESET Protect Cloud
  • Proficiency in Microsoft Cloud technologies
  • Fluency in Te Reo Māori

What's in it for you:

  • A competitive salary
  • Access to company vehicles for outbound work
  • Mobile phone
  • Home broadband rebates

Applications close on Wednesday, 31st January 2024

Please note - to be considered for this role, you must have NZ experience, The right to work in & currently residing in Aotearoa New Zealand.